• Mel Heckman, Director, Business Intelligence, PLANO SYNERGY
    CxO Perspective

    CIO Beware – Guarding Against Tribal Knowledge

    By Mel Heckman, Director, Business Intelligence, Plano Synergy In the work place “tribal knowledge” is jargon for unwritten information that is not commonly known, but is required to build a product or service within an organization (i.e. the tribe). Tribal knowledge can be useful and really make an organization unique. However, all too often this knowledge falls into the hands of sub-tribes that control the information and can be as small as just one person. Now the business is at risk. Sometimes it happens by accident; for example a business process becomes the responsibility of one group or division within an organization. Other times it’s because Johnny “job security” wants…