Seenu Banda, CEO & Founder, Kaybus Inc
CxO Perspective

RIP Search: Three Things to Gain from Knowledge Automation

By Seenu Banda, CEO & Founder, Kaybus Inc

Finding the right information at work can be stressful, especially when every department uses its own tools for sharing content. On average, employees spend two hours a day looking for the information they need to do their jobs. The current structure of today’s enterprise makes traditional search an inefficient and outdated practice for workers.The issue comes down to enterprise search, a system that is woefully outdated for the amount of content and silos that exist today. Enterprises have tried to combat the problems of traditional search by bringing data from multiple repositories into one central location, but many times categories applied to Big Data allow for little flexibility. With traditional search, any positive query will surface to a user, regardless of content age, usefulness or relevance to a user’s profile.

One application that can help companies eliminate traditional search is Knowledge Automation. Knowledge Automation is the process of a machine organizing all of a company’s content so useful and usable knowledge is promoted to employees without searching, while allowing employees to browse knowledge that is specific to their job. As companies implement new technologies, such as Knowledge Automation, and put traditional search to bed for good, they will see many key benefits including:

Saving time and resources
The most effective search is search that is influenced by the user. Knowledge Automation uses a personalized, Netflix-like dashboard to automatically recommend content not only based on a user’s job title and department, but also on what his or her top-performing peers are looking at, or what a manager recommends. True Knowledge Automation exposes machine-generated metadata, tags, suggested categories and suggested audiences for every piece of knowledge in the enterprise. It also enables users to edit these tags so knowledge is always being surfaced to the most relevant people who need it.

This capability eliminates the need to search for content in the cloud or on a shared drive, rather. Employees spend their time learning and consuming relevant information. Managers can also track what content their employees consume to see who on the team is most prepared for an upcoming internal events and/or sales/support engagements. Managers may also tailor content more specifically to meet the needs of the team. Given its machine learning capabilities, Knowledge Automation can understand what information is most critical to an individual employee’s learning curve and deliver it instantaneously.

Identify curiosity in the enterprise
A general overview of the types of content employees view most often gives management teams insights into their employees’ interests. Tools like Knowledge Automation help companies identify what their employees are curious about by allowing departments to build widgets that track specific concepts, themes or terms that employees click on most often. As collaborators create content that is relevant to those widgets, the content is automatically surfaced to the individuals who care most about it. For example, if an employee is particularly interested in a specific client, product or vertical, he or she could build a widget that represents a constant feed of information related specifically to those interests. Applications like this help marketing or HR departments create content that stretches beyond traditional training and sales collateral. Managers can take a closer look at employees’ strengths and interests and capitalize on the diverse talent within their teams.

Break down silo walls
Knowledge Automation functions help employees discover the content their peers, across departments, are using, breaking down antiquated content silos from various departments content management tools. Employees can also see what content their peers bookmark and save for later. This lets others know what content is most important and valuable without managers flagging the content themselves. With tools that identify what other users are accessing, employees can find information that would have been buried otherwise.

While there isn’t one comprehensive system for saving files in the enterprise, there are a few applications available that recommend useable and useful knowledge without searching based on what an employee needs in their job. As more companies deploy applications like Knowledge Automation, more employees will find what they need in less time, leading to happier, more productive workers and fewer content or organizational silos.

 

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