Kristen Goodell, Co-Founder, HR Resource Force
CxO Perspective

How An Employee Workflow Platform Will Cut Your Costs In The Health Care Industry

By Kristen Goodell, Co-Founder, HR Resource Force

According to the Dell Global Technology Adoption Index, 96% of mid-size healthcare organizations surveyed are using or considering using cloud computing to cut their costs. A leading medical rescue team in Pennsylvania switched to cloud technology and reduced its administrative costs by $25,000 per year using its workflow technology to manage HR, compliance, and training. With the Ebola scare, the company quickly uploaded training content and tracked each employee’s progress (Journal For Emergency Medicine, 2015). If your healthcare organization has not considered the efficiency of an employee workflow platform, you should read these three ways it can cut your costs.

1. TURNOVER: Employee turnover is a leading concern and cost in the health care industry with over 11 billion dollars lost annually due to employee turnover (The Bureau of National Affairs, 2013). Annual turnover rates in the long term care industry alone are approximately 70% (American Health Care Association) which is why many organizations are using web based workflow tools to automate recruitment, on- boarding, and engagement in order to decrease turnover rates.

Hiring the right people from the start is the single best way to reduce employee turnover. By providing mobile accessibility to detailed job descriptions, you will recruit top talent, and will prevent false, glorified preconceptions that lead to unmet expectations. Automated identification of skill sets, personality fit, and cultural adaptability to your workplace will eliminate unsuitable applicants.

Quick on-boarding and company acclimation reduces your financial risks. You can provide new hires with a welcome packet, an established acceptance procedure, a condensed employee handbook, fun company facts, pictures, simple introductory games and lively, clever videos about compliance policies. Building bonds rapidly with new employees will lead to connectivity and loyalty.

2. TRAINING: Health-care organizations spend an average of $1,392.00 and provide 27 hours of training per employee (Talent Development Organization, 2014). Organizations committed to elevating the knowledge of their employees typically experience lower employee turnover, a finding from industry studies run by Laurie Bassi, a human resource analytics expert. This is why a California based medical center that handles training requirements for 3,500 public health employees recently made the shift from paperwork processes to an automated system of training. They found their cloud platform trainings and accreditation processes in “real time” ensured easy accessibility and tracking. They found the platform increased cooperative learning, in which physicians put together information for their colleagues, and nurses uploaded trainings and documents for their fellow nurses.

Mobile instruction caters to employees’ unique learning styles preventing teaching learning mismatches, but it is a great tool for remote workforces and shift workforces. Repeatable access to trackable video training, short content articles, quizzes, customized jeopardy games, crossword puzzles, ergonomic training, and video games offer more frequent refreshers and re-learning content with no added expense.

3. COMPLIANCE: This is a constant challenge in the industry. Data breaches cost the healthcare industry $5.6 billion annually (Ponemon Institute, 2014). Blood born pathogens, hazard communication standards, & respiratory protection are among the most frequently cited OSHA violations (Occupational Safety and Health Administration, 2014). A California based medical center reports its workflow platform has increased productivity and saved time. The workflow tool helped the company implement investigation strategies for privacy breaches and compliance issues. Employees note easier and faster HIPPA Policy and procedure edits. They find the workflow technology is so effective that their temporary hire has been able to take over many clerical duties, freeing the supervisor to work on items requiring immediate attention.

Finding and tracking compliance related paperwork can be costly. A company with 1,000 knowledge workers loses up to $48,000 a week due to the employees’ inability to find and retrieve needed information (National Association of Professional Organizers). Accountability suffers from lost and uncompleted records. E-signature software protects against audits by seamlessly tracking, recording, and scheduling mandatory policies, forms and documents. Organizations that diligently document their actions regarding regulatory compliance, conflicts, disciplinary actions, and perceived threats, reduce their risk of employee lawsuits. By engaging employees in this documentation process, employees are less distracted and less likely to leave. “Real-time” reporting and transparency provides evidence of your prevention efforts that can save your company from significant financial loss.

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